Frequently Asked Questions
How do I know if I'm actually registered?
To look up the participant list for any race, click on the "REGISTER" button for that event. On the registration page you will find a blue tab labeled, "Find a Participant." Click there and you will be able to search the list of registered runners. This applies to runners who registered through our site. If you registered on Active.com, your registration will not be imported into our regular registration software until about one week before the race date.
If you didn't get a confirmation email, chances are that your email address was typed into the software erroneously.
Transfer Distance - Cancel Registration
Race registration fees are non-refundable. If you already registered and will not be racing with us on race day, you are still welcome to pick up your packet (shirt, bib, goody bag) during advanced packet pick up.
Transferring from distance to distance on the same race day can be done through the registration site directly for no additional fee other than the difference in pricing, if any. Log in to RunSignUp.com and click on the appropriate 'Transfer' tab at the top of the page. You can also transfer to another runner through that link.
If you want to transfer your registration to a different DATE of a 3W owned event, please email the race director. We will allow this when requested at least 72 hours BEFORE the start of the event. We will cancel your current registration and give you a promotional code for $15 less than what you actually paid after coupons/promotions which can be applied to another 3W Races Event date in the same calendar year.
Packet Pick Up
Can't make it to advanced packet pick up? Send a friend, family member or teammate! We will allow others to pick up for you.
Yes, there is same day pick up available, usually starting 60-90 minutes before the first race starts. (See the race schedule for times.)
Avoid the lines; pick up early! It's not a secret...it makes race day run smoother for everyone when you pick up your gear in advance. That's why we give special raffle prizes and other cool stuff away to those who pick up early!!
If you can't make it to advanced packet pick up and have to miss out on the race, you will forfeit your packet. It will not be held for you to pick up, nor will it be mailed to you under any circumstances.
If you can't run for any reason, please feel free to still pick up your packet at advanced packet pick up or on race day.
Groups of Five or More
When you have a group of five or more, everyone saves $5! The way this works is as follows:
-Participant 1: Signs up first at full price and creates a TEAM. You will have to create a team name and a password so that only your group can sign up with you. (Click here for info on how to create a team.)-Participants 2 through 4: Register like normal making sure to join the team, at full price.
-Participant 5 and on: Signs up, joining the team as well, and notices their registration is $5 cheaper! WOO HOO!
Then, a $5 refund is automatically applied to participants 1 through 4 (assuming they paid at least $5.00 for the race)!
Click here for info on how to join a team when registering.
Webscorer App Timing
If the webpage for your event says that it is timed with the Webscorer App, you'll want to read this WEBSCORER TIMING FAQ sheet.
The shirt is the same style, cut and logo design for all distances at one event date.
On race day, you may visit the 3W Races table/tent in the expo to exchange shirt sizes or purchase additional shirts while supplies last.
If your shirt size is not listed on the registration page, then we have sold out of that size. Please select the 'no shirt' option for a $5 discount. It is possible that some racers will not pick up their packets and you may be able to get a shirt in your size on race day after the race. Check with the 3W Races table in the expo!
Managing Your Registration
Did you know you can easily manage your own RunSignUp profile and race registration? You can change your shirt size, distance and even transfer your registration to another runner!
To update your personal info (fix a typo in your name, change your email address, etc):
Update your shirt size (your "giveaway"):
Change distances for the same race date (event). If you want to transfer to an entirely different race day, see our transfer policy to the left.
Transfer your registration to another runner (bib-exchange between someone you know; requires their email address):
Did you accidentally delete your confirmation email with all the race details or need a receipt? No worries! You can send yourself a new one:
Did you know we'll send your race result via email or test message for FREE? It's pretty sweet! When we are chip timing, this will be in real-time! Awesome, huh? Find out how to enable Text Message and Email Results Notifications. (You wont get spammed, this is for results only):
May my dog run with me?
For most events, the answer is yes - as long your dog is kept on a leash which is short enough to not interfere with the other runners. Dogs are prohibited in some races which are held on ROADS in which we share the roadway with automobiles or if there is an extremely narrow section of an out and back course. You'll be able to find details about this on each event's 'Course Information' page.
May I run with a stroller?
For most events, the answer is yes. Strollers are prohibited in some races which are held on ROADS in which we share the roadway with automobiles or if there is an extremely narrow section of an out and back course. You'll be able to find details about this on each event's 'Course Information' page.
Poor Weather Conditions
The race will not be postponed or cancelled due to weather unless something SEVERE is happening such as lightning storm, tornado or white-out conditions. If that is the case, announcements will be made on our Facebook page and on the race webpage in addition to racer email communication. 99.9% of the time, the race will go on as scheduled.
Why does my GPS watch read a different distance than advertised?
We measure each of our courses using both a Jones Counter (USATF standard) and a bicycle computer. When doing so, we cut each tangent as much as possible. When a GPS device pings back and forth to the satellite, it struggles with significant elevation shifts and multiple turns. So, it is likely that in a course with a lot of hills and or turns, your GPS may read SHORT of the actual distance. In a relatively flat course, oftentimes a GPS device will read LONG as you may have weaved around other runners or made wider turns than the shortest tangents.
Contact us at info@3WRaces.com